Monica MontesaJanuary 28, 2019
Topics: Candidate Experience

Meet Phenom Bot: A Chatbot Designed to Automate Recruiting

No longer can recruiters simply post a job description and wait for candidates to apply. Today, recruiters must be proactive and attract candidates before they ever submit a resume. But when you consider where your time is going, fitting in additional tasks becomes daunting:

With a workweek tied up in time-consuming tasks, how can you find time to attract and nurture top talent?

That’s why we’re proud to announce the launch of Phenom Bot and Phenom Bot Plus, a conversational bot that helps recruiters save time and money by automating the qualification process, interview scheduling, and candidate FAQ.

Powered by conversational AI, Phenom Bot lives on Phenom Career Sites. As candidates visit your career site, Phenom Bot engages them in conversation, delivering an unparalleled experience that is both personal and memorable.

Phenom People Chatbot

5 Core Functions of Phenom Bot

With our chatbot, you can automate the candidate lifecycle in order to advance top talent through the recruiting funnel faster. Phenom Bot, which comes included with Phenom’s Career Site, handles sourcing and job search and apply. Access to additional functionalities is available when you upgrade to Phenom Bot Plus.

Here’s how it works:

  1. Sourcing. Phenom Bot asks candidates questions to learn more about their needs, and personalizes the entire conversation — as well as your career site — based on their responses. Phenom Bot is available to candidates 24/7, so it has your back even when you aren’t accessible. As a result, you can expand your talent pool, improve your quality of hire, and reduce time to hire, all while saving you time.
  2. Job Search and Apply. As candidates share information about their skills and experience with Phenom Bot, they’ll receive relevant job openings directly in the chat window. From there, they can apply to the position immediately. Since this creates a user-friendly experience (candidates don’t have to manually search for opportunities), it helps increase application conversion rates, too.
    Phenom People Chatbot
  3. Screening. Let our chatbot qualify candidates for you and arrange next steps to boost recruiter efficiency. This is particularly helpful for companies that have higher volume, lower level jobs (e.g., retail, manufacturing) where the hiring process is tedious. Set up Phenom Bot to ask specific knockout questions and eliminate those who are unqualified for the position. This helps to ensure only quality candidates enter your talent pool, giving you more time to focus on other important tasks.
  4. Scheduling. We all know how difficult it can be coordinating multiple calendars for an interview. Phenom Bot takes care of it all and finds openings that work for everyone. Candidates who successfully meet the criteria for a job are offered time slots for an initial phone interview. In the Phenom platform, candidates will be automatically assigned to the recruiter who owns the job. This means more quality candidates in the pipeline — and you didn’t have to do a thing to make that happen.
  5. Candidate FAQ. Candidates can ask questions and get automated responses from Phenom Bot via your FAQ depository. Using our AI-powered technology, the chatbot identifies the intent of the candidate’s question in order to deliver the right response. Given that candidates want more communication during the application process, the Phenom Bot helps make it happen — recruiters don’t have to pick up the phone, send an email, or expand their team. A win-win!

Downloadable Resource: The Definitive HR Guide to Artificial Intelligence

In addition to Phenom’s core functionalities, you’ll also get access to analytics so you can view metrics like total interactions, job views, and applications from the bot. These insights help identify where you can make tweaks to the bot and improve candidate engagement.

Phenom Chatbot Analytics

Key Benefits of Chatbot

A chatbot is just one of the ways you can engage candidates in two-way online communication, or "conversational recruiting," and Phenom Bot makes it even easier by automating recruiting tasks. But what does that exactly mean for your team? Here are just a few benefits of implementing a chatbot on your career site:

Get more time back in your day. As Phenom Bot screens candidates on your career site, schedules interviews, and delivers relevant job recommendations, it cuts down on the time your team must dedicate to those tasks. For recruiters in retail or manufacturing industries, that could allow more time to dedicate on other things like events and meeting with talent.

Improve communication with candidates. Surveys show the biggest demand from candidates is more communication during the application process. Chatbots provide candidates with immediate answers to their questions, quickly connecting them to the right job. This can make your team of five feel and operate more like a team of 10.

Boost completed applications. As you improve the candidate experience and make it easier for visitors to find the right job, completed applications can only rise from there. Any positive experiences with your brand help reinforce their motivation to join your company.

Resource: The Value of 1M Chatbot Interactions: Southwest Tells All

An Efficient Way to Engage Candidates

Improving the candidate experience is vital to attracting, engaging, and hiring the right talent for your team. And Phenom Bot is here to help you get there with greater efficiency.

Ready to get ahead of the recruiting curve? See Phenom Bot in action and request a demo!

If you’re a Phenom customer, contact your Account Manager today to find out how you can get started with our new chatbot!

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