How Just Eat Takeaway.com Built a ‘Pixel-Perfect’ Career Site in Record Time
When you're one of the world's leading online food delivery marketplaces, speed matters. Just Eat Takeaway.com (JET) knows this better than most. So, when the global brand set out to transform its candidate experience with an ambitious career site redesign, they needed a partner who could match their pace without sacrificing quality.
During Phenom Customer Obsession Day, Galimir Engelhart, Employer Branding Lead at JET, and Amelie Sophie Amaan, a creative director supporting the employer branding team, shared their journey of building a top-performing career site with Applied AI.
Watch the entire session here, or read our full Q&A below!
What business objectives were you trying to achieve with your career site redesign?
Amaan explained that the team had clear goals for what they wanted to achieve. "Our goal is to create a global career site experience that truly reflects the strength and personality of our brand while providing candidates with a smooth and engaging experience. We wanted a visually modern platform with localized content, rich media, and intuitive navigation that speaks to both global and local audiences," she noted.
"From a recruitment standpoint, our objective was to strengthen our employer brand across markets and offer a scalable content-driven site that supports hiring efforts with authenticity and consistency," Amaan explained.
What were the biggest challenges in building a global career site at this scale?
The scope of the project was significant, requiring careful coordination and execution. "We had a clear and ambitious design vision — over 120 custom pages, videos, and localized content — and we needed a partner to help us bring that to life with speed and precision," Amaan recalled.
The technical scope alone was impressive, but the cross-functional considerations made the project even more demanding. "Managing multiple stakeholders and time zones made the coordination even more complex," Amaan noted.
The challenge wasn't just about building pages — it was about maintaining brand consistency across markets, incorporating rich media thoughtfully, and ensuring every piece of localized content felt authentic to its audience. Each market had unique requirements, every page needed to align with strict brand guidelines, and everything had to come together on a compressed timeline.
What JET was looking for was a genuine partnership with collaboration that felt seamless and a team that understood not just the "what" but the "why" behind every design decision.
How did Phenom Global Customer Care approach the project?
Prior to launching their new Phenom Career Site, JET’s partnership with Phenom's Global Customer Care (GCC) team established an integrated approach that felt natural at the onset. "The GCC team quickly became a trusted extension of our own," Engelhart recalled.
From the first design brief, the GCC team demonstrated they were invested in JET's success, not just completing tasks. The difference showed up in how they handled the inevitable challenges that come with projects of this scale.
"They turned around high-quality pages at an impressive pace, were highly responsive during every review round, and adapted to evolving needs without ever compromising on design accuracy," Amaan recalled. "They consistently delivered pixel-perfect results while keeping communication clear and efficient. Whether it was building new pages, incorporating some last-minute changes, or reviewing QA feedback, they were always responsive and also solution-focused."
How does Phenom's support model differ from traditional vendor relationships?
Engelhart reflected on what set this partnership apart from typical vendor relationships. "What made the collaboration so effective was really the combination of speed, precision, and strong communication," he said. "The GCC team didn't just deliver on the brief. They were proactive partners who understood our goals, respected our timelines, and worked closely with us every step of the way."
This proactive partnership approach meant the JET team could focus on strategy and content while trusting that the technical execution was in capable hands. Even with a standard support package, this level of partnership is built into how Phenom's teams work.
Learn more about Phenom's different support packages here
How did the project timeline and quality compare to expectations?
The results exceeded what the team had initially planned. "Impressively, they even managed to complete the work faster than originally scoped… without ever compromising on quality," Engelhart recalled.
"The speed and quality of execution were outstanding,” agreed Amaan. “The GCC team worked incredibly fast while staying detail-oriented and collaborative throughout.”
Engelhart emphasized what made this possible: "Their commitment to getting things right even on tight timelines played a huge role in the success of this project."
Every career site page launched ready to engage candidates, every piece of localized content felt authentic to its market, and every design element reflected the brand JET had worked so hard to build. (You can check out JET’s new career site here.)
What advice would you give other companies undertaking similar career site transformations?
Based on their experience, both Engelhart and Amaan emphasized the importance of finding the right partnership approach rather than just a vendor relationship.
JET’s success was supported by Phenom’s Global Customer Care (GCC) team through a customer-obsessed support model built around clear communication, collaboration, and hands-on execution. Designed to scale with complex, multi-market implementations, GCC teams work as extensions of internal employer branding, HRIT, and talent acquisition functions, providing personalized support, asking the right questions, and delivering solutions aligned to each customer’s needs, whether launching 10 pages or coordinating more than 120.
"Phenom really turned our ambitious vision into a reality, and also with such precision and speed," marveled Engelhart.
Learn more about Phenom's Global Customer Care support packages and how they can get you where you want to go fast!
Fariya Banu is a content marketing writer at Phenom who loves decoding buyer psychology and crafting stories that convert. With engineering and marketing expertise, she brings analytical thinking to creative storytelling. When not writing, she's snorkelling, cooking, or diving into any adventure that sparks curiosity.
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