Global Customer Care

Our vision is to provide exceptional customer service and create #NotNormal experiences throughout your entire journey. We achieve this through quality case management, including effective communication, empathy, and customer advocacy.

We are

Customer-Obsessed

How we do it

  • Identify our customers' needs

    Every customer is at the center of everything we do, and is made possible through personalized moments that build trust and loyalty.

  • Engage through personalized interactions

    We strive to deliver an effortless experience by going above and beyond to find the right solution for any problem.

  • Ask questions & find solutions

    Constantly and consistently reinforce the importance of the customer journey by asking questions and listening carefully to their needs to find solutions that work for them.

  • Maintain experience-based expertise

    Our Customer Care Advocates are trained to provide an experience that enables them to become subject matter experts.

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Our Customer Care team is customer-obsessed and committed to providing a phenomenal customer experience with every interaction. Customer needs are at the center of everything we do!”

Mike Kieffer - Phenom
Mike KiefferExecutive Director, Global Customer Care, Phenom

Dedicated to Your Success

24/7 global support ensures customers get the right response at the right time.
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We intend to build a communication culture of empathy, deep listening and clean expression to resolve all requests.
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We're accessible and dependable to ensure customers can count on us every time.
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We don't just close tickets — we find solutions.
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To ensure we improve, we welcome and value feedback at any time.
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How customers are innovating with ease

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Have a support inquiry or issue?

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