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State of Candidate Experience: 2025 Benchmarks Report

To understand how well some of the world’s biggest brands are attracting, engaging, and ultimately converting candidates, Phenom conducted an in-depth analysis of the candidate journeys of the Fortune 500. Discover where they ranked, how they’re using AI, and the biggest successes and failures employers encounter when hiring talent.
Phenom State of CX tablet screens

A Look Inside

State of CX 2025 Inside

Find out how your candidate experience stacks up against competitors in our 9th annual report, including:

  • Fortune 500 company rankings and 14 industry breakouts 

  • Key findings in attraction, engagement, and conversion 

  • How companies use AI for recruiting

  • Recommendations to enhance the candidate experience

Report Highlights

  • 88%

    did not suggest related job openings based on current job title and skills
  • 87%

    scored poorly in their use of AI and automation to hyper-personalize career sites
  • 83%

    did not have a chatbot on the career site that provides job recommendations
  • 86%

    increase in search providing relevant suggestions based on keywords
  • 82%

    provide an easy mobile apply process in three steps or less

Access the report

Get your copy of the State of Candidate Experience: 2025 Benchmarks Report today

Helping a billion people find the right work.

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