Phenom provides many resources and solutions to make our onboarding and adoption process a smooth and seamless one. Unlike many software providers, the support doesn't stop after implementation. Phenom continues to share relevant and timely learning materials, host live work sessions, and review our goals and analytics to ensure we're driving the best results. They continue to be a committed partner.
Phenom Customer Value & Services
We work to help you succeed. It starts with understanding your unique business needs and building a strategy that supports a return on your investment. Together, we'll drive long-term platform adoption across your teams.
Your Road to Success
Identify Your Goals
Your dedicated Customer Value Manager will work with you to determine your desired outcomes from the Phenom platform.
Enablement Training
The Customer Enablement Team equips Phenom customers with the resources to enhance CRM user efficiency and tailor the platform to their organization's needs.
Establish Best Practices
Get industry best practices and proven methods validated by our continued success with customers.
Ongoing Adoption Partnership
The work never stops. Your Customer Value Manager will be by your side the entire time, ensuring business goals are met and you’re maximizing success.
My belief is that when you cultivate a culture that is as robust as your purpose to help one billion people find the right job, you see your staff come to life with all the best qualities: curiosity, responsibility, intensity, self-confidence,
and positive thinking.”
Danielle DibnerExecutive Director, Global Customer Value and Enablement
The Cornerstones of Customer Value
Your success is at the heart of everything we do. That's why we work closely to understand your needs and shape our solutions around you.
There isn't a one-size-fits-all solution to customer challenges. Our Customer Value Managers use their in-depth knowledge of the platform to engineer solutions tailored to each customer.
Customer value is a partnership. That's why we take all of our customers' unique perspectives and cultures into account when developing a plan to help them thrive and achieve their goals.
Plans are only effective when you execute and iterate on them. That's why we provide data-driven recommendations and regularly review the metrics that matter most.
Sign up for a live Phenom CRM training session
Register nowHow customers are innovating with ease
Phenom is more like an extension of our own team, so we don't feel like we're always being sold on something. Rather, they know what we need and are there to help. Throughout implementation and beyond, frequent phone calls and live training sessions have ensured customer service that is above and beyond.
A great piece of software is only as good as the users utilizing it. A thoughtful and consistent adoption plan is critical to ensure users are set up for success. Together with Phenom, FIS leveraged a combination of instructor-led trainings - reinforced through hands-on exercises and gamification - to accelerate our adoption efforts.
Global Customer Value Office Hours
Need a deep dive into one of our product elements? Join us for an office hours call to go over functionality and get your questions answered!
