Phenom Vulnerability Disclosure Policy

Phenom Vulnerability Disclosure Policy


Phenom welcomes feedback from security researchers and the general public to help improve Phenom security. If you believe you discovered a vulnerability, privacy issue, exposed data, or other security issues in any of Phenom’s assets, Phenom would like to hear from you. This Policy outlines the process for reporting vulnerabilities to Phenom, what Phenom expects and what you can expect from Phenom.

Systems in Scope

This Policy applies to any digital assets owned, operated, or maintained by Phenom.

Out of Scope

Assets or other equipment not owned by parties participating in this Policy. 

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

Appreciation and Acknowledgement

Phenom  sincerely appreciates and values those who take the time and effort to report security vulnerabilities according to this Policy. However, Phenom does not offer monetary rewards for vulnerability disclosures. 

Once the vulnerability has been fixed, as a way of recognition and acknowledgement, the reporter will be listed at their own discretion, unless they wish to remain anonymous, in the Phenom Hall of Fame.

Phenom Commitments

When working with Phenom, you can expect Phenom to:

  • Respond to you report promptly, and work with you to understand and validate you report;

  • Strive to keep you informed about the progress of a vulnerability as it is processed;

  • Work to remediate discovered vulnerabilities in a timely manner, within Phenom operational constraints; and

  • Extend Safe Harbor for your vulnerability research that is related to this Policy.

Phenom Expectations

By participating in Phenom’s Vulnerability Disclosure Program in good faith, we ask that you:

  • Play by the rules, including following this Policy and any other relevant agreements. If there is any inconsistency between this Policy and any other applicable terms, the terms of this Policy will prevail;

  • Report any vulnerability you have discovered promptly;

  • Avoid violating the privacy of others, disrupting Phenom systems, destroying data, and/or harming user experience;

  • Use only the official channels to discuss vulnerability information with Phenom;

  • Provide to Phenom a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly;

  • Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;

  • If a vulnerability provides unintended access to data, limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information;

  • You should only interact with test accounts you own or with explicit permission from the account holder; and

  • Do not engage in extortion.

Official Channels

Please report security issues via our Vulnerability Reporting Form or by email to, providing all relevant information. The more details you provide, the easier it will be for Phenom to triage and fix the issue. If you wish to protect the contents of your submission, you may use the following Phenom PGP key.

Safe Harbor

When conducting vulnerability research in accordance with this Policy, Phenom consider such research to be:

  • Authorized concerning any applicable anti-hacking laws, and Phenom will not initiate or support legal action against you for accidental, good-faith violations of this Policy;

  • Authorized concerning any relevant anti-circumvention laws, and Phenom will not bring a claim against you for circumvention of technology controls;

  • Exempt from restrictions in Phenom Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and Phenom waive those restrictions on a limited basis; and

  • Lawful, helpful to the overall security of the Internet, and conducted in good faith.

Phenom commits to comply with all applicable laws. If any legal action is initiated by a third party against you and you have complied with this Policy, Phenom will take steps to make it known that your actions were conducted in compliance with this Policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this Policy, please submit a report through one of Phenom Official Channels before going any further.

Note that Safe Harbor applies only to legal claims under the control of the organization participating in this Policy, and that the Policy does not bind independent third parties.

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