State of AI & Automation for HR: 2026 Benchmarks Report

To understand how organizations are adopting AI and automation in HR, Phenom analyzed nearly 500 companies across 12+ industries using our proprietary AI & Automation Maturity Model framework. Discover where organizations stand today, how different industries are adopting intelligence and automation, and what it takes to move from experimentation to measurable impact.


Get the insights you need to confidently plan your next steps with AI to hire faster, develop better, and retain longer.

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An Inside Look

State of CX 2026 Inside

Discover where greater value can be unlocked using AI and automation in our inaugural benchmark report, including:

  • Maturity levels across 12+ industries, from healthcare to financial services 

  • Key findings across AI and automation adoption 

  • How leading organizations are using AI, agents, automated workflows, and more

  • A framework to identify your current maturity state and where to go next

Report Highlights

  • 83%

    of organizations demonstrated low AI and automation maturity
  • 90%

    of healthcare organizations use automated candidate campaigns and nurturing
  • 88%

    of retail organizations lack advanced automated screening
  • 68%

    of financial services organizations use AI for candidate matching and fit
  • 59%

    of transportation organizations use automated interview scheduling
  • 4%

    of manufacturing organizations use automated workflows for high-volume hiring

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Dive into the data in the State of AI & Automation: 2026 Benchmarks Report today

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