Maturity: Sustainable Value, Continuous Growth

Learn how mature organizations sustain value through ongoing enablement, strategic business reviews, and proactive partnership. Discover escalation best practices, MSR optimization, accessibility compliance strategies, and how quarterly reviews with dedicated account teams keep platforms aligned with evolving business goals.

00:08: Maximizing Value With Your Account Team - featuring Jeremy Bono, SVP, Account Management

06:19: Baylor Scott & White Health’s Holistic Approach to Platform Success - featuring Stacy Wells, Talent Acquisition Program Advisor & Whitney Wallace, Talent Acquisition Marketing and Sourcing Manager, Baylor Scott & White Health

24:16: Lessons in Partnership: Bright Horizons' Long-Term Platform Strategy - featuring Susie Billingsley, Director, Candidate Experience & Early Talent, Bright Horizons

27:10: Supporting Your Teams Long Term - featuring Danielle Dibner, Executive Director, Global Customer Value

30:27: Understanding When to Escalate and What to Do - featuring Craig Caplan, Senior Director, Global Customer Care

35:12: Banking on Flexibility: How Truist Scales ATS Changes & MSRs - featuring Cynde Stansberry, SVP; HR Digital Experience and Optimization Leader, Truist Bank

45:50: The Art of the MSR: How To Get More Value With Less Back and Forth - featuring Archana Garg, Technical Lead, Global Customer Care

55:27: From Order To Execution: Just Eat's Recipe for Platform Improvements - featuring Galimir Engelhart, Employer Branding Lead, Amelia Sophie Amann, Creative Director, Just Eat Takeaway