November 18, 2021

Phenom and Talent Board’s 2021 Recruiter & Manager Report Reveals Hiring Inefficiencies as Demand for Talent Explodes

56% of recruiters struggle to align with managers on hiring expectations

PHILADELPHIA -- Phenom, the global leader in Talent Experience Management (TXM), and Talent Board today released their 2021 State of Recruiter & Hiring Manager Collaboration report, revealing critical talent acquisition challenges across departments. Based on a survey of nearly 300 recruiters, talent acquisition specialists and talent acquisition leaders, the report’s findings indicate that technology like artificial intelligence and automation can help organizations better navigate today’s frenetic hiring environment. 

The ability to quickly acquire best-fit talent hinges on an exceptional rapport between recruiters and hiring managers. While the majority of survey respondents say they are satisfied with this dynamic, they also identified areas where it could continue to grow:

  • UNREALISTIC EXPECTATIONS: Over half of recruiters (56%) say unrealistic expectations are a roadblock when syncing with hiring managers. 
  • PROLONGED RESUME REVIEWS: The majority of respondents (67%) say it takes hiring managers at least two working days to provide feedback after receiving a resume. 
  • FEEDBACK DELAYS: 59% of respondents say it takes two or more working days for hiring managers to debrief after a candidate interview.
  • UNCLEAR CANDIDATE CRITERIA: Most recruiters (46%) report difficulty distinguishing essential skills and experience from non-critical criteria when working with hiring managers. 

Despite these communication pain points, 45% of recruiters still depend solely on basic email/messaging software — and only 13% are considering more advanced technologies to streamline the exchange of real-time feedback. In today’s intense labor market, candidates are at higher risk of being poached before they receive an offer. Routinely delaying feedback and poorly communicating expectations can extend the hiring process by weeks, putting companies at a competitive disadvantage. The only way organizations can reduce the time and cost to hire is by embracing a holistic approach to the talent experience — fueled by AI and automation — that streamlines collaboration.

“Managers and recruiters make or break the talent experience,” said Jonathan Dale, vice president of marketing at Phenom. “Companies that formally recognize and facilitate better dynamics between candidates, recruiters, employees and managers, will achieve unmatched hiring advantages.”

“Strong alignment between recruiters and hiring managers is essential to hire effectively today — and neither has to do it alone," said Kevin Grossman, president of Talent Board. "Our report shows how these stakeholders can work more efficiently together while delivering an unrivaled candidate experience that benefits the organization as a whole."

To download the full report, click here

To learn more about AI and automation in HR, register for Phenom AI Day on Dec. 9 at

About Phenom

Phenom is a global HR technology company with a purpose to help a billion people find the right job. With an expertise in building AI-powered, scalable solutions, Phenom Talent Experience Management (TXM) personalizes and automates the talent journey for candidates, recruiters, employees and managers with its Career Site, Chatbot, CRM, CMS, SMS and Email Campaigns, University Recruiting, Internal Mobility, Career Pathing, Diversity & Inclusion, Talent Marketplace, Gigs, Referrals, Hiring Manager and Analytics. As a result, employers improve their talent acquisition and talent management efforts by helping candidates find the right job, employees grow and evolve, recruiters discover top talent, and managers build teams faster. Phenom was ranked among the fastest-growing private companies in the 2021 Inc. 5000 and was a winner in the Business Intelligence Group’s 2021 Artificial Intelligence Excellence Awards program for its sophisticated machine learning capabilities.

Headquartered in Greater Philadelphia, Phenom also has offices in India, Israel, the Netherlands, Germany and the United Kingdom.

For more information, please visit Connect with Phenom on LinkedIn, Twitter, Facebook, YouTube and Instagram.

About Talent Board

Founded in 2011, Talent Board and the Candidate Experience Awards is the first non-profit research organization focused on the elevation and promotion of a quality candidate experience. Talent Board delivers annual recruiting and hiring industry benchmark research that highlights accountability, fairness and the business impact of candidate experience. More information can be found at

Jennifer Lyons, Director, Global Communications, Phenom

Get in Touch

For media inquiries, please contact Jennifer Lyons, Director of Public Relations at Phenom.

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