An Engineering Services Company’s 360° Talent Engine

The Challenge

At this global engineering services company, innovation isn’t just what they do — it’s how they shape a brighter future. With a talented team driving advancements across industries, the organization tackles some of the world’s toughest engineering challenges, building solutions that are greener, safer, and more sustainable.

As the company scaled rapidly to meet growing client demand, it became clear that supporting this growth meant more than just hiring more people. This organization needed to enhance how it attracted and engaged talent across markets, while also giving employees greater visibility into internal career opportunities.

Sustaining momentum required a unified applied AI system that could accelerate recruitment, unlock internal mobility, and reduce manual workloads for both HR and recruiters. Internal mobility, in particular, was about more than just making jobs visible; it was about redefining the recruiter’s role to act as a career advisor and strategic partner to the business.

Previously, recruitment was weighed down by inefficiencies. A significant share of hiring relied on third-party vendors, driving up costs while limiting pipeline visibility. Recruiters, meanwhile, spent hours on manual tasks such as resume screening, interview scheduling, and document management, which slowed down time to hire.

Expansion into new markets created additional hurdles. Each region needed localised, compliant, and multilingual candidate experiences, but the existing systems lacked the scalability and integration to deliver. Internal hiring wasn’t much better. Employees struggled to find open roles, and no central skills repository existed to connect talent to opportunities.

The Solution

To meet these challenges, the organization partnered with Applied AI company Phenom to build a self-sustaining, AI talent ecosystem. By leveraging Phenom’s capabilities, it set out to streamline external hiring at scale, strengthen career mobility, and empower recruiters with automation and visibility. The solutions came together in two key areas: 

1. Reimagining Talent Acquisition at Scale

• AI-powered fit scoring: To ensure no talent went unnoticed, Phenom Fit Scoring was used to automatically match candidates to open roles and redirect those who weren’t a fit to better opportunities.
  

• Automated interview scheduling: Reducing manual work was critical. With Phenom Automated Interview Scheduling, interview scheduling shifted from a time-consuming task to a quick, seamless process, enabling recruiters to focus on strategic engagement.
  

• Localized, multilingual career sites: To attract talent in diverse markets, personalized Phenom Career Sites were launched in regions such as Japan and Spain, delivering experiences tailored to local languages and expectations.
  

• Consistent job postings through a centralized CMS: Using Phenom Design Studio, employer branding and job descriptions were standardized across 17+ countries, ensuring accuracy and consistency in every market.
  

• Scalable referral program: By digitizing and integrating referrals through Phenom Referrals, the organization aimed to expand its candidate pipeline organically and reduce dependency on expensive external vendors.

2. Building a Future-Ready Internal Mobility Framework

• Centralized internal talent repository: A single source of truth was needed for employee skills and career histories. Phenom Talent Marketplace unified internal profiles and capabilities, giving recruiters and managers full visibility to identify and mobilize talent faster.
  

• Employee engagement: To simplify the internal job search, a dedicated chatbot for their Talent Marketplace was deployed, enabling employees to explore open roles, submit referrals, and apply directly in a frictionless experience.
  

• Personalized career campaigns: Using Phenom Campaigns within the Phenom Talent CRM, the HR team delivered targeted communications that promoted roles aligned to employees’ skills and aspirations, boosting awareness and applications for critical positions.

The Results

The company went live in just three months — one of the fastest implementations of its kind. The accelerated rollout was driven by urgent hiring needs and Phenom’s seamless integrations and intuitive user experience, ensuring strong adoption from day one.

External Hiring Improvements

• The candidate pool expanded 10x, from 50K to 500K+ profiles in one year.

• Requisition creation efficiency improved, cutting manual effort by 60%, saving 30 minutes per requisition, and reducing templates from 634 to 8.

• Profile sourcing costs reduced by 60%, and time-to-hire accelerated by 20%.

• Quality of hire improved, with 80%+ candidates hired with A/B fit scores.

• Recruiter workload reduced, saving 1000 hours every month with automation.

Internal Mobility Improvements

• Internal job visits surged to 233K+, with 11,500+ applications submitted within a year

• In just one year, 96K+ employees engaged with the chatbot, which generated 820 applications and 1,209 referrals without HR intervention

The Future

With its AI-powered recruitment and mobility foundation in place, the organization is now focused on the next phase of transformation. This includes enhancing candidate-job matching with more advanced AI models, scaling skills-based assessments, and deepening internal mobility through structured upskilling and reskilling programs.

Plans also include expanding chatbot and virtual assistant capabilities for 24/7 employee support, along with introducing new automations and integrations to ensure long-term global scalability.