Designing a Candidate Concierge Pilot for Executive & Administrative Assistants at BCG

Take a closer look at how BCG designed and piloted a Candidate Concierge experience for Administrative and Executive Assistant roles worldwide. By testing conversational capabilities, the team aimed to improve candidate education, increase consistency, and clarify role expectations at scale. This session shares early insights from the pilot, including experimentation approaches, unexpected learnings, and how the program continues to evolve.