Southwest Airlines and the Human Element of AI

How did Southwest Airlines return to pre-pandemic staff levels faster than any other U.S. airline? By leveraging artificial intelligence, automation, and hyper-personalization to hire more than 10,000 people since January 2022.

Phenom CHRO Jess Elmquist sat down with Kelby Tansey, Manager of Recruitment Marketing at Southwest, to discuss the humanizing power of AI — and its impact on hiring faster while improving the experience for all talent stakeholders.

Catch up on their conversation, and see how Southwest is delivering a fabulous candidate experience that also promises an equally rich employee experience.


Jess Elmquist
CHRO and Chief Evangelist

Kelby Tansey
Manager of Recruitment Marketing
Southwest Airlines

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