You need ground crews, licensed technicians, pilots, and corporate teams. One hiring process can't address the skills, certifications, and experience each one requires. Phenom applies AI and agents to every airline hiring workflow on the systems you already run to fill each role faster.
A station posts multiple roles, and candidates cannot tell which one fits them. Ground and customer service applicants are scarce, so recruiters dig back through old applications by hand. Pilot and technical recruiters chase the same small pool of licensed specialists. Good candidates continue waiting for an answer and take another job offer.
Phenom layers intelligence onto the systems you already own, keeping your ATS, core HR, learning, and payroll data connected, not replaced. X+ Agents work each stage in context: candidates answer a few questions and see the roles that fit them, screening and scheduling run around the clock, and past applicants come back through your talent community. Recruiters keep the final call, and every candidate gets an answer.
AI built for the airline workforce
Airline hiring is not one workflow. To accommodate the unique steps, approvals, and timelines of different roles, Phenom applies AI and agents to understand the context of each role and location, across hiring, development, and internal movement, so the process fits the job.
Ground, ramp, and customer service hiring never stops. Every unfilled shift is a flight that boards slower. Phenom High-Volume Hiring matches candidates to the roles that fit them after a few questions. Voice Screening Agent runs phone screens at any hour, while Fraud Detection Agent confirms candidates are who they say they are, and recruiters step in where judgment is needed.
Pilots, mechanics, and engineers rarely arrive through a job posting. Intake Agent captures a hiring manager's requirements, while Sourcing Agent works with Phenom Talent CRM to deliver qualified, credentialed candidates from past applicants, event leads, and licensed specialists. Re-engagement keeps pipelines warm, so recruiters work a short list instead of paying job boards again.
When routes shift, your fastest hire could already be on your payroll. Skill profiles across crews, engineering, and corporate teams show where the right talent exists, and what roles they can move into next. Phenom Talent Marketplace also connects skills gaps to learning opportunities and internal roles so employees see what’s next, and you can redeploy talent.
Tracking FAA credentials, connecting to the systems already running crew and payroll, and giving you control over which AI capability runs all move through the same platform.
Phenom's Ontologies track FAA licensing and certification status for pilots, mechanics, and technicians as core matching criteria, so credential currency is built into the search, not verified after a candidate is already shortlisted.
Phenom connects to your HRIS, crew scheduling, and training record systems, so data entered once stays consistent everywhere and nothing gets keyed in twice.
Phenom maintains SOC 2 attestation and complies with GDPR, CCPA, and WCAG accessibility standards. Audit logs and controls let you decide which AI capabilities run, who can use them, and where a human makes the final call.
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