Unpacking Phenom’s 2020 Chatbot Benchmarks Report | Phenom

What HR can learn from 20 million chatbot interactions

Despite the early adoption of chatbots among some companies, its impact on the candidate journey has been unclear.

After analyzing 20 million chatbot interactions across 100+ Phenom Bot deployments, we developed our 2020 Chatbot Benchmarks Report. The report unveils how chatbots enhance company career sites, as well as the overall candidate and recruiter experiences.

During this webinar, we’ll dive into our findings and review how chatbots attract, engage, and convert job seekers. You’ll also learn:

  • The efficiency of a career site with a chatbot vs. without a chatbot

  • Chatbot productivity outside of traditional business hours

  • The most popular questions candidates ask chatbots

  • How chatbots empower TA teams to embrace more strategic work



  • Devin Foster, Product Marketing Specialist

  • Andrew O’Brien, Product Manager

  • Jesus Latorre-Socas, Product Manager 


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