Service Delivery Innovation: Customer Care

See how Phenom is reshaping the support experience for HRIT teams by moving from reactive to proactive, context-aware service. This session covers how platform intelligence across HR ontologies and ATS configuration data is now embedded into the support experience, so teams receive immediate guidance aligned to their industry, systems, and region. Learn how AI capabilities, including call summaries, coaching insights, and sentiment monitoring, help identify risks before they escalate.