
Customer StoryChange Management Mastery: How Thales Achieved 95% Adoption of Recruiting Automation
Get a deeper look at the industry trends influencing service and support among SaaS organizations, including how Phenom is adapting to deliver ongoing value and success to customers.
0:00: Value Realization - featuring Hari Bayireddi, President, COO & Co-Founder
4:52: Value Realization - featuring Mark MacDonald, VP, Global Customer Care
12:27: 3 Stages to Success - featuring Alison Ebling, Senior Director, Customer Care