How a Global Early Education Provider Is Keeping Thousands of Centers Staffed and Open | Phenom

Nick Tate

September 1, 2022

Keeping more than 1,000 childcare centers open requires one global company to continuously staff more than 30,000 employees — many with specialized professional certifications. They hire in high volume for licensed educators, classroom supervisors, and assistants — paying close attention to student-to-teacher ratios and certification compliance. In addition, many of the company’s centers are in urban areas, where multiple locations are hiring for similar positions and sharing a candidate pool is beneficial.
 

Without a unified way to connect quality candidates with recruiters and hiring managers, staffing challenges abounded. Some centers couldn’t open due to lack of certified childcare professionals; others had to close. Customer attrition soon followed, and the company was losing over $1 million per week due to staffing complications.
 

With Phenom High-Volume Hiring (which includes Phenom Video Assessments, AI Scheduling, and Chatbot) the company now uses one enterprise-wide hiring system to automatically screen candidates and accelerate their move to the next hiring action in as little as 3 minutes, depending on their location, credentials, and job posting preference.
 

Candidates can first search for available positions on the career site and receive personalized job recommendations, or receive a list of priority positions based on general job characteristics. Depending on their search choices, job seekers are routed into a unique hiring workflow where they can quickly complete video assessments and schedule interviews with hiring managers — significantly reducing recruiter intervention during early screening and job-matching activities.
 

In the first 45 days of use, the organization experienced a 96% increase in completed applications and a 93% increase in chatbot-generated leads. On average, candidates completed their online applications in just 2.5 minutes, dramatically expediting previously inefficient aspects of the hiring process.
 

Success stats

 

The provider's Chief People Officer said, "Hiring skilled classroom professionals and assistants at varying levels of experience is a constant. Phenom High-Volume Hiring has enabled our lean recruiting staff to filter candidates early and move the majority directly to the interview stage based on their certifications and our most pressing needs. This enables us to keep our classrooms open with the required professional oversight.”
 

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Nick Tate