Monica MontesaApril 15, 2019
Topics: Candidate Experience

So You Have a Chatbot—Now What?

After careful consideration, you’ve decided it’s time for your talent team to embrace a smart chatbot powered by AI. Congrats!

...So now what?

As with any AI-powered technology, you need to help it learn. To ensure your chatbot is ready to converse with candidates, the next step in chatbot care is feeding it the information it craves. The more questions and FAQs it understands, the more accurate your chatbot will be in responding to job seekers on your career site. If you’re not sure where to start, we’ve got you covered.

In our latest guide, 170+ Screening Questions and FAQs Your Chatbot Should Know, we compiled the most common questions recruiters are teaching their chatbots, organized by category for easy navigation. After you’ve chosen the content you want, take time to develop your own questions!

Here’s a sneak peek at what you’ll find:

Screening Questions

If it feels like your day is monopolized by tedious tasks like screening candidates, you're right. Recruiters spend over half of the work year screening talent. To help you connect with quality candidates faster, set up your chatbot to offset some of the workload. Here are the types of questions it can ask:

  1. Do you have a bachelor’s degree?

  2. Do you have [insert number] years in [insert position] experience?

  3. Do you have experience in [insert industry]?

  4. What makes you passionate about [insert field]?

  5. Are you interested in full-time or part-time employment?

  6. Where do you live?

  7. Are you open to telecommuting?


The number one thing job seekers want during the recruiting process? More communication. While this may be difficult without expanding your own team, this is another area where a chatbot can help. Candidates who want to know more about your company, culture, and job opportunities can interact with the bot and get answers to their most pressing questions, such as:

  1. What does your company do?

  2. Where are the company’s offices located?

  3. What is the office culture like?

  4. What hours would I be expected to work?

  5. What kind of jobs are available for entry-level employees?

  6. What benefits do you offer employees?

  7. What happens after I submit my application?

A few tips to keep in mind…

As you prepare content for your chatbot, there are a few best practices to consider:

  • Have your in-house legal counsel look over the questions before you add them to your chatbot.

  • Your questions may differ depending on your organization and available positions. Reference your job descriptions and edit as needed!

  • As your company changes and grows, be sure to update your FAQ and screening question depository to ensure candidates have access to the most accurate information.

Download "170+ Screening Questions and FAQs Your Chatbot Should Know" >

Need a chatbot solution?

Phenom’s platform includes a chatbot with career sites called Phenom Bot. For additional functionality such as screening, scheduling, and answering FAQs, ask about Phenom Bot Plus!

Request a Phenom Bot demo >

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