Tried and tested onboarding
At Phenom, we don’t implement—we onboard—and we make sure our clients don’t feel abandoned or lost during the process. Our fast onboarding program accelerates your launch of the Phenom TXM platform by providing support, education, and best practices. Your Engagement Manager will guide you every step of the way.
Creating success, together
By working directly with your dedicated Customer Success Manager, you’ll set up your users for success by planning adoption strategies geared toward your organization’s specific needs.
360° support model
Throughout your time as a Phenom customer, you’ll have access to top-notch support, as well as comprehensive training and learning.
Access on-demand and self-paced eLearning content from our carefully curated user community. Phenom doesn’t just provide functional platform training—we include additional best practices and upskilling courses created by our experts.
Become a Phenom Power User and instantly join our global community of Phenom champions. As a certified Phenom user, you can position yourself as a leader in your organization, establishing internal communication and support touchpoints. Plus, define your destiny by solidifying your career path in your organization.
Phenom & you: a partnership
Our customers are part of the Phenom Phamily—and we strive to build a lasting partnership that isn't just transactional. That’s why we continually create resources inspired by our customers' successes, continued innovation, and evolution with the TXM platform such as industry-standard eBooks, webinars, and case studies.