Tried and tested onboarding

At Phenom, we don’t implement—we onboard—and we make sure our clients don’t feel abandoned or lost during the process. Our fast onboarding program accelerates your launch of the Phenom TXM platform by providing support, education, and best practices. Your Engagement Manager will guide you every step of the way.

Tried Tested
Launch with confidence

Creating success, together

By working directly with your dedicated Customer Success Manager, you’ll set up your users for success by planning adoption strategies geared toward your organization’s specific needs.

360° support model

Throughout your time as a Phenom customer, you’ll have access to top-notch support, as well as comprehensive training and learning.

360° Support Model

Top-notch training

Access on-demand and self-paced eLearning content from our carefully curated user community. Phenom doesn’t just provide functional platform training—we include additional best practices and upskilling courses created by our experts.

Certified success

Certified success

Become a Phenom Power User and instantly join our global community of Phenom champions. As a certified Phenom user, you can position yourself as a leader in your organization, establishing internal communication and support touchpoints. Plus, define your destiny by solidifying your career path in your organization.

Phenom & you: a partnership

Our customers are part of the Phenom Phamily—and we strive to build a lasting partnership that isn't just transactional. That’s why we continually create resources inspired by our customers' successes, continued innovation, and evolution with the TXM platform such as industry-standard eBooks, webinars, and case studies.

Phenom employees

Connect with us

We don't just set you up for success—we ensure continued success. Have questions about Phenom services & support? Reach out to learn more!