Tried and tested onboarding

The Phenom Services team doesn't just implement—we onboard our customers to set you up for success. Our fast onboarding program accelerates your Phenom TXM platform launch by providing support, education, and best practices. Your Engagement Manager will guide you every step of the way to help you deliver incredible talent experiences.

Tried Tested
Launch with confidence

The launch support team

Product education and testing are key to successfully deploying HR technology. Your Engagement Manager will spearhead a detail-oriented testing phase where you and your champions have the chance to explore all of Phenom TXM platform features before you go live.

360° support & education

After launch, all customers gain access to one of our best-in-class Customer Success Managers, as well as top-notch Customer Support and comprehensive training and learning.

360° Support Model

Top-notch training

Access on-demand and self-paced eLearning content from our carefully curated user community. In addition to Phenom TXM platform training, you'll also get best practices and upskilling courses created and backed by our experts.

Certified success

Certified success

Become a Phenom Power User and join the global community of Phenom champions. As certified Phenom users, you and your team can learn how to maximize the platform, drive success, and position yourselves as HR leaders in your organization, establishing internal communication and support touchpoints.

Phenom & you: a partnership

We think of our customers as a part of the Phenom Phamily—which includes building a lasting partnership. That’s why we continually develop customer resources—such as eBooks, expert-hosted webinars, and case studies—inspired by their successes, continued innovation, and evolution with the Phenom TXM platform.

Phenom employees

Connect with us

We don't just set you up for success—we ensure continued success. Have questions about Phenom services & support? Reach out to learn more!

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