The global response to the COVID-19 pandemic has introduced rapid and unexpected changes in our workplaces and our lives.
The health and safety of our employees, customers, and partners is our #1 priority, followed by our strong commitment to support businesses and their job seekers during these changing times.
With company and hiring policies changing frequently, we understand how difficult it can be to keep your valued talent up to date. Today, we’re releasing three new features to help provide real-time information and increase transparency with candidates.
FAQ Page Template
Quickly deploy a COVID-19 Frequently Asked Questions (FAQ) page on your career site, which includes pre-populated questions that can be customized to support your site visitors and explain how your company is responding to the situation.
Self-service FAQ pages provide job seekers with quick and relevant information as your situation changes, and reduce the need for your team to answer manual inquiries.
Pro Tip: Keep leads and applicants who are already in the pipeline informed—send an email with a link to your FAQ page, as well as key updates.
Elevate recent updates, changes, or critical notifications regarding COVID-19, or your company’s response.
Create, edit, and publish a site-wide banner that can include text and a link. Use this to easily direct job seekers and candidates to your FAQ page, or share fluid updates, such as office closures or hiring process changes. Add this to your career site to communicate with job seekers, as well as your employee portal to keep your workforce updated.
Updated Phenom Bot Options
Many job seekers prefer to interact with a conversational chatbot, which can be used to share information—especially in rapidly changing situations.
Invite visitors to learn about your specific COVID-19 response, explore related topics, and ask direct questions with updated options and conversation flows built for Phenom Bot. Customize your chatbot’s responses within the knowledge base to ensure candidates get the most accurate and relevant answers to their questions.
For step-by-step instructions on how to enable these new features, Phenom customers can learn more in the support community.
As we all adapt to this dynamic situation, we’re continuing to explore new and innovative ways to support you and the end-to-end talent experience, through uncertain times and beyond.