Achieve your talent goals—and be supported every step of the way.
We work to help you succeed. It starts with understanding your unique business needs and building a strategy that supports a return on your investment. Together, we'll drive long-term platform adoption across your teams.
Your dedicated Customer Success Manager will work with you to determine your desired outcomes from the Phenom TXM platform.
Attend Phenom CRM workshops to configure your platform to meet your organization’s needs.
Get industry best practices and proven methods validated by our continued success with customers.
The work never stops. Your Customer Success Manager will be by your side the entire time, ensuring business goals are met and you’re maximizing success.
Your success is at the heart of everything we do. That's why we work closely to understand your needs and shape our solutions around you.
There isn’t a one-size-fits-all solution to customer challenges. Our Customer Success Managers use their in-depth platform knowledge to engineer solutions tailored to each customer.
Customer success is a partnership, and a lifelong one at that. That’s why we take all of our customers’ unique cultures and perspectives into account when developing a plan for success.
Plans are only effective when you execute and iterate on them. That's why we provide data-driven recommendations and regularly review the metrics that matter most.
Natalie McKnight
Senior Director
of Customer Success
"Our Customer Success team is prepared to help shape a unique Talent Experience for every customer. No matter your industry, size, or location, our global team is ready to partner with you.”
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We don't just set you up for success—we ensure continued success. Have questions about Phenom services & support? Reach out to learn more!