Customer Success & Services

We work to help you succeed. It starts with understanding your unique business needs and building a strategy that supports a return on your investment. Together, we'll drive long-term platform adoption across your teams.

A holistic approach to talent acquisition transformation

Your road to success

  • Identify Your Goals

    Your dedicated Customer Success Manager will work with you to determine your desired outcomes from the Phenom TXM platform.

  • Design Your Talent Experience

    Attend Phenom CRM workshops to configure your platform to meet your organization’s needs.

  • Establish Best Practices

    Get industry best practices and proven methods validated by our continued success with customers.

  • Ongoing Adoption Partnership

    The work never stops. Your Customer Success Manager will be by your side the entire time, ensuring business goals are met and you’re maximizing success.

Our Customer Success team is prepared to help shape a unique Talent Experience for every customer. No matter your industry, size, or location, our global team is ready to partner with you.”

Natalie McKnight's Headshot in Black and White
Natalie McKnightExecutive Director, Phenom

The cornerstones of customer success

Your success is at the heart of everything we do. That's why we work closely to understand your needs and shape our solutions around you.
There isn't a one-size-fits-all solution to customer challenges. Our Customer Success Managers use their in-depth knowledge of the platform to engineer solutions tailored to each customer.
Customer success is a partnership. That's why we take all of our customers' unique perspectives and cultures into account when developing a plan to help them thrive and achieve their goals.
Plans are only effective when you execute and iterate on them. That's why we provide data-driven recommendations and regularly review the metrics that matter most.

How customers are innovating with ease

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