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customer success

Achieve your talent goals—and be supported every step of the way. 


A partnership for success

We work to help you succeed. It starts with understanding your unique business needs and building a strategy that supports a return on your investment. Together, we'll drive long-term platform adoption across your teams.

Your journey to success

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Identify Your Goals

Your dedicated Customer Success Manager will work with you to determine your desired outcomes from the Phenom TXM platform.

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Design Your Talent Experience

Attend Phenom CRM workshops to configure your platform to meet your organization’s needs.

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Establish Best Practices

Get industry best practices and proven methods validated by our continued success with customers.

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Ongoing Adoption Partnership

The work never stops. Your Customer Success Manager will be by your side the entire time, ensuring business goals are met and you’re maximizing success.

The cornerstones of customer success



Your success is at the heart of everything we do. That's why we work closely to understand your needs and shape our solutions around you.


There isn’t a one-size-fits-all solution to customer challenges. Our Customer Success Managers use their in-depth platform knowledge to engineer solutions tailored to each customer.



Customer success is a partnership, and a lifelong one at that. That’s why we take all of our customers’ unique cultures and perspectives into account when developing a plan for success.


Plans are only effective when you execute and iterate on them. That's why we provide data-driven recommendations and regularly review the metrics that matter most.

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Connect with us

We don't just set you up for success—we ensure continued success. Have questions about Phenom services & support? Reach out to learn more!

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