Phenom Customer Obsession Day: Unlocking Successful HR Tech Adoption and ROI through Exceptional Service and Support

Philadelphia, October 14, 2024 — Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and lessons learned for navigating and maximizing the Phenom Intelligent Talent Experience platform and any human resources technology.

Featuring Phenom’s Global Customer Care team and HR leaders from global organizations, Customer Obsession Day will explore how successful technology adoption occurs when true partnerships exist between an organization’s HR leaders, HRIT team, and their tech vendor.

On October 16, Customer Obsession Day will cover:

• Industry Shifts & The Evolution of Customer Care: Get a deeper look at the industry trends influencing service and support among SaaS organizations, including how Phenom is adapting to deliver ongoing value and success to customers

• Kick-off Lessons Learned: The Ugly, The Bad, The Good: Discover best practices for getting started with Phenom, including how to partner with the Global Customer Care team to maximize success

• The Who & What Needed for a Phenomenal Go-Live: Find out how to structure teams to successfully support new HR tech

• First 90 Days and Beyond: Explore how to successfully transition from implementation to support services without skipping a beat

• Secrets to Long-Term Adoption & Success: Hear the most common troubleshooting tips from Phenom’s technical support team

"Technology on its own will fail. The only way to successfully implement and adopt HR tech is by establishing a strong partnership between an organization and their tech vendor,” said Mark MacDonald, VP, Global Customer Care at Phenom. “We’re obsessed with our customers’ success, and Phenom Customer Obsession Day drills down into the elements that drive the most phenomenal go-lives, successful adoption and maximum ROI.”

The SHRM-accredited live event begins at 10 a.m. ET (4 p.m. CET) on October 16.

Sign up for Customer Obsession Day here. All registrants will receive the on-demand version after the live broadcast.

With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIT easily integrates existing HR tech to create a holistic infrastructure.

About Phenom

Phenom has a purpose of helping a billion people find the right work. Through AI-powered talent experiences, employers use Phenom to hire and onboard employees faster, develop them to their full potential, and retain them longer. The Phenom Intelligent Talent Experience platform seamlessly connects candidates, employees, recruiters, talent marketers, talent leaders, hiring managers, HR and HRIT — empowering diverse and global enterprises with innovative products including Phenom X+ Generative AI, Career Site, Chatbot, CMS, Talent CRM, X+ Screening, Automated Interview Scheduling, Interview Intelligence, Talent Experience Engine, Campaigns, University Recruiting, Contingent Talent Hiring, Onboarding, Talent Marketplace, Workforce Intelligence, Career Pathing, Gigs, Mentoring, and Referrals.

Phenom has earned accolades including: Inc. 5000’s fastest-growing companies (5 consecutive years), Deloitte Technology's Fast 500 (4 consecutive years), five Brandon Hall ‘Excellence in Technology’ awards including Gold for ‘Best Advance in AI for Business Impact,’ Business Intelligence Group's Artificial Intelligence Excellence Awards (3 consecutive years), and a regional Timmy Award for launching and optimizing HelpOneBillion.com (2020).

Headquartered in Greater Philadelphia, Phenom also has offices in India, Israel, the Netherlands, Germany and the United Kingdom.

For more information, please visit www.phenom.com. Connect with Phenom on LinkedIn, X, Facebook, YouTube and Instagram.